There are few tools more powerful in development work than the art of listening. However, moving one step further and channeling this tool through rigorous research offers us the unique opportunity to see inside high complex sets of issues. Through our research, we are able to capture reality in a way that no amount of informal observation allows us to do.
Today was a remarkable day. A day I could have never planned. A few hours of sheer joy and excitement. A few minutes of heart racing anxiety. A few seconds of uncertainty. An afternoon with an incredible outcome.